Terms & Conditions

Online orders and shipping

Reykjavík Art Museum Shop (hereafter RAMS) will arrange your order as soon as payment has been approved, often within 48 hours, although not on weekends or holidays. Confirmation will be sent to the customer by e-mail.

All orders are shipped by Pósturinn their terms regarding delivery, guarantee and transport apply to all shipments. RAMS will not be held responsible if products are damaged during transport. If there is damage to the shipment, all responsibility will be with the transporter.

Shipping cost and prices

Shipping cost will be added to the order before final payment is made. Shipping cost is set by posturinn.is and will be shown at the end of the order. If the customer chooses to pick up the package at the shop, at Reykjavík Art Museum - Hafnarhús, Tryggvagata 17, 101 Reykjavík Iceland, no shipping cost will be added.

All prices are in Icelandic krona - ISK. The total cost, including VAT and shipping is shown at the final steps of the order. Customs duties and import taxes may vary from country to country. The customer is responsible for these charges and they are not included in shipping costs.

In case of another currency credit card, the charge will depend upon the exchange fee/rate of ISK vs. the currency of the card. RAMS cannot be hold responsible for the cards exchange fee/rate. Prices are shown with the disclaimer that there can be mix up in product description, images or pricing. If that occurs RAMS has the permission to cancel all orders that do apply within that field. All items offered are subject to availability at the time of ordering.

Terms of guarantee and return

If the customer is not satisfied with the product, it is possible to exchange or refund it within 30 days after the products has been shipped and returned to RAMS. 

The product must be in perfect condition and in the original packaging along with the receipt, for proof of purchase. If there is something wrong with the product or it is defaulted, RAMS will pay for the return shipping. RAMS will not compensate for returned packages lost in the return shipping.

Please contact RAMS phone (+354) 411 6410 or e-mail artmuseum@reykjavik.is to find out how to make the exchange. This does not affect your statutory rights.


RAMS accepts most credit cards. All card-transactions go through a safe payment site - www.borgun.is. RAMS will never get your card information.

Personal information

Full personal privacy is guaranteed. RAMS will under no circumstances provide personal information to a third party and only asks for necessary information to process the customers order properly. These include contact information such as name, address, telephone number and e-mail address - and any account or credit card information necessary for completing the payment.

RAMS will only pass information on to the shipping/delivery company to enable it to deliver the goods to its destination. No sensitive information will be passed on.

Governing law

RAMS operates in accordance with Icelandic law and regulations and is therefore subject to Icelandic jurisdiction if disputes may arise.

Product descriptions

Every effort is made to be as accurate as possible in RAMS descriptions, specifications, color and prices, however, these may change due to circumstances beyond our control.

RAMS has the permission to withhold orders if there appears to be wrong information regarding pricing. Also, permission to change prices or stop selling products without any further notice. If order has already been placed, we will notify changes in price before shipping the order.